Visitor Services Associate (VSA), Part-Time

The Maritime Museum of Sandusky is seeking a Part-Time Visitor Services Associate (VSA). The Visitor Services Associate serves as the initial point of contact for all visitors to the museum and helps to ensure a high-quality experience throughout the museum. VSAs welcome visitors to the museum and perform a variety of public-facing duties including engaging with visitors; answering questions and providing information; processing gift shop, admissions, membership sales and transactions; providing telephone coverage; and general site tasks. This position reports to the Executive Director. 

Duties and Responsibilities:

  • Welcome guests to the museum with an emphasis on ensuring a positive visitor experience.
  • Ensure excellent customer service and a positive museum experience that encourages repeat visitation and community participation.
  • Open and/or close the museum.
  • Use the POS system (Talech) to complete admissions and sales transactions, including cash handling and use of the credit card machine. Settle cash drawer at end of day. 
  • Provide general assistance to the retail operations of the Maritime Museum by arranging merchandise in bins and shelves; restocking counter supplies keeping shelves stocked full; completing sales transactions; and assisting in taking inventory.
  • Provide general assistance by answering incoming telephone calls to general information line; responding to calls appropriately.
  • Help visitors become members of the museum onsite and over the phone.
  • Assist with museum events.
  • Other duties as assigned.

Qualifications

  • Ability to communicate effectively and courteously with people verbally and in writing.
  • Ability to manage telephone, computer, and in-person customer service, often concurrently.
  • Must be available to work weekends
  • Previous visitor or customer service-related experience helpful but not required
  • Ability to sit and stand throughout the day for extended periods of time
  • Ability to lift up to 30 lbs
  • Able to work with technology

Pay

This position is hourly, paid at $10.70 per hour.

For consideration, please email resume and cover letter to: info@sanduskymaritime.org

Please have “Visitor Services Associate” in the subject header for the email. Only those candidates selected for an interview will be contacted. No telephone calls for position inquiries, please.